Austria's biggest bank, Erste Bank, was founded on the premise that all people deserve access to financial services. For its flagship branch, new elements in interior design were implemented, inviting customers to stay.
The "Brand Wall" not only supports the value-campaign "What counts" and the claim "What counts are the people", but also highlights Erste Bank's brand values: accessibility, simplicity, pioneering spirit and independency. Customers can now experience banking from an inspiringly fresh perspective. 
amp has worked to accentuate the visual appearance of Erste Bank's new consulting center with a generous music library and specially composed soundscapes suited to the brand environment of Austria's Erste Bank. 

By creating the Erste Bank Music Library and the Soundscape Stories we have effectively enhanced the brand experience and intensified brand loyalty. The resulting aural identity and audible brand space will not only leave a lasting impression on customers, but will also become an integral part of the employees’ daily work.

 

KEY FACTS

  • Workshop at Erste Bank in Vienna with Marketing and Advertising
  • Concept and Compilation of the Erste Bank Music Library with different playlists having regard to the human bioryhthm and the different sound zones in the Flag Ship Branch concept
  • Consulting, music research and licensing
  • Implementation with Brand Amperience, our store music app
  • Audio technical planning for each Flag Ship branch

Peter Bosek, executive officer of private clients

“The branch was built around the customers: The customer occupies center stage. Consultants are able to move around freely, thanks to notebook and tablet, and the rooms are designed to be friendly and bright, with coffee bars, sofas and children’s corners. As such, it was only logical for us to put the customer’s personal relationship with the bank, at the center of the auditory concept


DETAILS

Taking into account the needs of the bank’s customers and employees, we gave the brand an aural personality and an acoustic expression which emphasizes Erste Bank’s brand valuesbrand presence and target groups. We developed four main musical themes, which the music library effectively reveals, to present the various facets of Erste Bank’s brand personality.

These musical themes are used throughout the entire area of Erste Bank’s new branch office. Depending on the time of day, these themes are either heard alone or in combination with each other.

Overview of the Themes

Click on the pictures to listen to playlists ...

"Carefree"

"Carefree"

"Success"

"Success"

"Intimacy"

"Intimacy"

"Afterwork"

"Afterwork"

Click on the images above and listen to the single playlists in Spotify

CAREFREE: “People are what counts” – this brand claim inspired us to compose specific themes for the music library. All people have dreams, visions, and ideas, what counts however, is that these ideas keep us happy and make us independent. This resulted in the target attribute “carefree” (lighthearted, easygoing, positive).

INTIMACY: An analysis of a previous Erste Bank campaign helped us identify “more time for the important things” as a main theme among customers. Most of the wide variety of customer responses to this campaign were categorized under the theme of personal “intimacy” (personal, empathetic, organic). This not only correlates with Erste Bank’s brand attributes, but also represents an important foundation for customer relationships that are built on trust.

SUCCESS: Since one of the bank’s many purposes is to help customers reach certain financial goals, another theme in the music library is devoted to personal “success” (inspiring, great, ambitious). As a theme, this represents a sense of motivation and ambition, as well as an open-mindedness and a desire for innovation.

AFTER WORK: This particular branch also hosts events and employee meetings, separate from its normal customer business, to promote creative solutions and networking. Since this usually takes place outside of the normal office hours, the fourth theme of Erste Bank’s music library is labeled “After work” (energetic, pulsating, loosening up).

The soundscape stories

Along with the music, the brand wall is also a central element of the new design.

Along with brand music, the brand wall is a central element of the new design.
To accompany the pictorial world of the brand wall, amp composed a fitting soundscape for each subject. These aural stories represent prototypical realms of existence, accompanying the pictorial worlds displayed on the brand wall. This combination provides a deeper insight into the customers’ world and brings the customers’ real life into the branch office.
amp created 2-minute soundscapes for these real life stories: a runner, organic food shopkeeper and a sophisticated couple. In accordance with the brand claim "What counts are the people", the soundscapes contain acoustic elements of progress and success. amp used sound as a subtle but effective storytelling-medium to discuss the successes of the dynamic customer's life. Each story is put together from individual scenes, intended to remind the listener of their own subjective world. Furthermore, each story contains audible elements of progress and success.
The brand wall displays its subjects – in large-scale, highlighted images – and runs vertically through all three floors of the consulting center.
The brand wall focuses on Erste Bank's customers and their needs, allowing us to see and hear the Erste Bank brand!

The result

By creating the Erste Bank Music Library and the Soundscape Stories we have effectively enhanced the brand experience and intensified brand loyalty. The resulting aural identity and audible brand space will not only leave a lasting impression on customers, but will also become an integral part of the employees’ daily work.

We are very pleased that we were able to successfully complete this project with efficient collaboration from Erste Bank, thus laying the foundation for the transfer of this sound concept to the next consulting centers.

 


ABOUT ERSTE BANK

Erste Group Bank AG was founded in 1819 and has its headquarters in Vienna. Its 47,000 employees work in more than 2,800 branches and serve approx. 16.6 million customers in seven countries. Erste Group is one of the biggest financial service providers in Central and Eastern Europe.